返金ポリシー

Returns

We have a 14-day return policy, which means you have 14 days after successfully receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@beadablebliss.com. Returns must be approved before being sent back.

Approved returns must be shipped to the following address:

Landport E-commerce Town
Building 22, 4th Floor, Office 408
Chengxi District, Yiwu, Jinhua
Zhejiang, China
ZIP Code: 322000
义乌市城西街道陆港电商园22座408

WhatsApp / WeChat / TikTok Inbox: +86 134 3701 5400
Email: info@beadablebliss.com

Items sent back without prior approval will not be accepted.

Return Shipping, Duties, Taxes & Fees.

We do not offer free returns.


The customer is solely responsible for any and all costs associated with the return shipment, including but not limited to return shipping charges, customs duties, import taxes, VAT, brokerage fees, clearance fees, storage fees, handling fees, and any other charges imposed by carriers, customs authorities, or government agencies.

 

If any such charges are incurred by us in connection with a return shipment, we reserve the right to deduct those amounts from any eligible refund or to require reimbursement before processing the return or refund.

Customers are responsible for ensuring that returned goods are properly declared and shipped in a manner that minimizes unnecessary customs charges. Refusal to pay return-related duties, taxes, or fees does not entitle the customer to a refund.

We are not obligated to pay any customs duties, import taxes, clearance fees, or other charges associated with a return shipment. If such charges are imposed and we choose not to pay them, the shipment may be refused, abandoned, returned, or destroyed. In such cases, the customer shall remain fully responsible for all resulting losses and shall not be entitled to any refund, replacement, credit, compensation, or chargeback.


Delivery, Non-Collection & Customer Responsibility 

It is the customer’s responsibility to ensure successful receipt of the shipment.

If a shipment:

  • is delivered to the correct address,

  • a delivery attempt is made by the carrier,

  • or is held at a courier pick-up point due to recipient unavailability,

and the customer fails to collect, respond, or coordinate delivery, this does NOT constitute non-delivery.

Failure to receive or collect a shipment after delivery attempts, notifications, or carrier instructions voids eligibility for refunds, chargebacks, or payment disputes.

Any loss, return, destruction, or disposal of the shipment caused by customer non-collection, refusal, or unresponsiveness is the sole responsibility of the customer.

Shipping Delays & Lost Packages

Shipping delays do not mean an order is lost.

Refunds will only be issued for orders that are officially confirmed as lost by our shipping agent or courier. We actively monitor all shipments to ensure successful delivery.

Damages & Issues

Please inspect your order immediately upon receipt.

If your order is defective, damaged, incomplete, or incorrect, you must contact us within a reasonable time after delivery so that we can evaluate the issue.

To assess any damage or discrepancy, customers are required to provide clear, unedited, and high-resolution photos and/or videos that:

  • clearly show the damaged, defective, or incorrect items,

  • clearly display the exact quantity affected,

  • leave no ambiguity or uncertainty regarding the condition or amount of the affected products.

It is the customer’s responsibility to accurately identify and quantify the damaged or incorrect items.
We do not accept blanket claims such as “the entire order is damaged” without clear visual evidence supporting such a claim.

Claims submitted without sufficient visual proof, or claims where the affected quantity cannot be clearly verified, will not be accepted.

Refunds or replacements, if approved, will be limited strictly to the confirmed damaged or incorrect items only, not the entire order.

Exchanges

To receive a replacement, please return the original item (subject to approval) and place a new order.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may cancel or return their order within 14 days of receipt, in accordance with EU consumer protection laws. Returned items must meet the same eligibility conditions outlined above.

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after inspection. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since approval, please contact us at info@beadablebliss.com